Frequently Asked Questions

🐾 Vet Nurse Shop – FAQ

📦 Orders & Shipping

When will my order be shipped?
Orders are usually processed within a few business days. If there are any delays, we’ll always keep you updated 😊

Do you offer refunds or returns?
If there’s an issue with your order, please reach out and we’ll sort it for you. Everything is handled case-by-case and we always aim to be fair 🤍

Do you offer shipping worldwide?

Yes we absolutely do!

Do you offer shipping deals?

Yes! We offer a few shipping promotions depending on your location 😊

🇦🇺 Australia
✨ Free shipping when you spend $75

🇳🇿 New Zealand
✨ Free shipping when you spend $150 NZD
(We’ve also recently reduced our base shipping rates!)

🇺🇸 United States
✨ Free shipping when you spend $105 USD
(We’ve also reduced our base shipping rates here too!)

💻 Orders & Support

I entered the wrong address — help!
Send us a message or email tess@vetnurseschool.com ASAP and we’ll do our best to update it before your order is shipped.

My order hasn’t arrived — what should I do?
Reach out and we’ll look into it for you. Sometimes delays happen with shipping, but we’ll help track it down. If you have subscribed to our emails you should receive a shipping tracking number and updates.

🐾 General

Who is Vet Nurse Shop for?
Vet Nurse Shop is for veterinary nurses, students, and animal industry professionals looking for useful, practical products for clinic life.